Quality Customer Support Manager
Co Cavan
Fulltime/Permanent
Monday - Friday Days
Attractive Package + Bonus

Vickerstock are excited to be working in partnership with our leading Food Manufacturing client who are consistently improving and introducing new measures to improve their processes and products, due to this they need a highly motivated Quality Customer Support Manager to join them at their impressive state of the art factory in Shercock, County Cavan.

Reporting to the department Director you will be responsible for ensuring a consistent and high-quality customer experience across all interactions. This role is the main point of contact for liaising with customers, handling complaints and queries, completing customer questionnaires, and supporting internal quality initiatives. You will be commercially focused, ensure processes, and standards are developed, implemented and improved to deliver high quality, safe products to our customers.
Key duties

• Lead the complaint handling process - receiving, registration, answering and facilitating investigations, ensuring all necessary information is gathered and documented.
• Advise on CAPA through coordinating with QMS, Product and Process teams and Production departments to address and resolve complaints effectively.
• Update and prepare Quality Performance reports, incl. KPI trending on customer complaints
• Be the main customer contact person for strategic partners and key customers
• Create and implement best practice policies, processes, and procedures to aid and improve business performance.
• Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of customer complaints and targets
• Contributing to the HACCP & Food Safety Management System by being an active member of the Food Safety HACCP team and attending review meetings Food Defence Team (TACCP & VACCP)
• Leading or participating in investigations across the value chain as decided or needed, including. identifying root causes, reporting and follow up on decided corrective and preventive actions
• Conduct training and instructions of relevant policies and SOPs with the site team as required
• Work to prevent non-conformances, customer complaints, and rework alongside Operations

Criteria

• 2-3 years' experience in a Quality role in the food industry
• Experience of working in a fast-paced factory environment
• Experience in customer role would be beneficial
• Experience in the meat industry is an advantage
• Experience in understanding microbiology is an advantage
• Auditing experience is an advantage

In return you will receive

• Competitive salary DOE (call office for more information on this)
• 10% Bonus
• 23 days annual leave
• Company pension
• Long term career progression opportunities with a leading employer

If this sounds like the career move you've been after and would like to hear more, pick up the phone to Sophie now on 01 5267473 or send an updated CV - in Word format - via the link on the page (or email).
If this opportunity doesn't quite get the taste buds flowing but like me you are passionate about food, let's get a chat and see how I can help grow your career.
PLEASE VISIT OUR WEBSITE FOR A FULL LIST OF OUR CURRENT VACANCIES.