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Customer Care Team Leader

Posted 24th November  negotiable Dundalk, Louth # MQ898225

Customer Care Team Leader | Dundalk

MQ898225

The successful candidate will report directly to the Senior QHSE Manager and will based in in Dundalk.

The customer care team leader will represent the quality department at middle management meetings, coach and inspire the team on the best efficient and effective approach to relate to customers.

This is a full-time permanent role with opportunity to develop further within the business.

Your new role as a Customer Care Team Leader

  • Assisting management with hiring new customer care employees
  • Working with the team to deal with customer enquiries
  • Managing team performance KPI's, ensuring recognitions and benefits are rolled out to the team
  • Have excellent time management skills
  • Input, collect and maintain data using NetSuite ERP system
  • Manage supplier nonconformances / customer complaint reporting
  • Lead in communication of feedback to manufacturers and QC teams for trending issues
  • Providing statistical feedback on performance of team members
  • Attending to customers on a regular basis and assist customers
  • Ensuring a faster and smoother resolution and implement any changes within the department where required.

What you'll need to succeed as a Customer Care Team Leader

  • Previous experience of customer care team leader or management of staff
  • Experience of working in a fast-paced environment
  • Knowledge of NetSuite ERP system is an advantage
  • Proven track record of customer service skills
  • Knowledge of furniture and the furniture industry is an advantage
  • Communication skills are a must have for this position, in both verbal and written form.
  • Highly proficient in Ms Office suite

What we have to offer:

  • Industry competitive salary and benefits
  • Permanent opportunity with progressive business

What we hope you will do next;

Contact Mary to discuss this in absolute confidence on 028 9031 3720, or send an updated CV via the link on the page

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