Customer Service Advisor

We are working on behalf of an established business to recruit for a Customer Service Advisor on a permanent basis. You will be working with an established team to deliver excellent customer service to customers. Based in Greater Belfast

Your new role as a Customer Service Advisor will include:

• Providing advice to customers
• Resolving customer problems
• General customer queries - phone/email
• Answer incoming calls in a professional, timely and accurate manner.
• General administration
• Using IT systems to help with customer requests

What you'll need to succeed as a Customer Service Advisor:

• GCSE Maths and English at Grade C or above or equivalent.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Must have a high level of accuracy, to be able to effectively multitask and manage your own workload.
• The ability to learn new systems and processes quickly.
• Be able to apply common sense understanding to carry out instructions in written or oral form.
• Motivated by achievement of results and providing a high level of service to all customers.
• Strong team player with the ability to work as a group when required to achieve the best level of service to our customers.

What we hope you will do next:

Contact Mary to discuss this in absolute confidence on 028 9031 3720, or send an updated CV via the link on the page

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